Tuesday, March 17, 2009

Why CITIBANK went belly up?die......... .(hilarious! )

die......... .(hilarious! )

> >
> >
> > Now some people are really stupid!!!!
> > Be sure and cancel your credit cards before you die.
> >
> > This is so priceless, and so, so easy to see happening,
> > customer service being what it is today.
> >
> > A lady died this past January, and Citibank billed her for
> > February and March for their annual service charges on her
> > credit card, and added late fees and interest on the monthly
> > charge. The balance had been $0.00 when she died, but now
> > somewhere around $60.00. A family member placed a call to
> > Citibank.
> >
> > Here is the exchange :
> >
> > Family Member: 'I am calling to tell you she died
> > back in January.'
> >
> > Citibank : 'The account was never closed and the late
> > fees and charges still apply.'
> >
> > Family Member : 'Maybe, you should turn it over to
> > collections. '
> >
> > Citibank : 'Since it is two months past due, it already
> > has been.'
> >
> > Family Member : So, what will they do when they find out
> > she is dead?'
> >
> > Citibank : 'Either report her account to frauds
> > division or report her to the credit bureau, maybe
> > both!'
> >
> > Family Member : 'Do you think God will be mad at
> > her?'
> >
> > Citibank: 'Excuse me?'
> >
> > Family Member : 'Did you just get what I was telling
> > you - the part about her being dead?'
> >
> > Citibank : 'Sir, you'll have to speak to my
> > supervisor.'
> >
> >
> > Supervisor gets on the phone :
> >
> > Family Member : 'I'm calling to tell you, she died
> > back in January with a $0 balance.'
> >
> > Citibank : 'The account was never closed and late fees
> > and charges still apply.'
> >
> > Family Member : 'You mean you want to collect from her
> > estate?'
> >
> > Citibank : (Stammer) 'Are you her lawyer?'
> >
> > Family Member : 'No, I'm her great nephew.'
> > (Lawyer info was given)
> >
> > Citibank: 'Could you fax us a certificate of
> > death?'
> >
> > Family Member : 'Sure.' (Fax number was given )
> >
> >
> > After they get the fax :
> >
> > Citibank : 'Our system just isn't setup for death.
> > I don't know what more I can do to help.'
> >
> > Family Member : 'Well, if you figure it out, great! If
> > not, you could just keep billing her. She won't
> > care.'
> >
> > Citibank: 'Well, the late fees and charges will still
> > apply.'
> >
> > (What is wrong with these people?!?)
> >
> > Family Member : 'Would you like her new billing
> > address?'
> >
> > Citibank : 'That might help...'
> >
> > Family Member : ' Odessa Memorial Cemetery , Highway
> > 129, Plot Number 69.'
> >
> > Citibank : 'Sir, that's a cemetery!'
> >
> > Family Member : 'And what do you do with dead people on
> > your planet???'
> >
> > (Priceless!! )
> > You wondered why Citi is going broke and need the feds to
> > bail them out!!

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